*****Antex Electronics Warranty Policy*****

Hardware
Antex Electronics Corporation warrants that the enclosed product herein to be free of defects and workmanship for a period of one year from the date of purchase. In the event of a defect in material or workmanship during the warranty period, Antex Electronics Corporation, at it’s discretion, will repair or replace the defective product when the defective product is returned to Antex Electronics Corporation by the owner. The remedy for this breach of warranty is limited to the repair or replacement with a refurbished product only and shall not cover other damages, including but not limited to the loss of profit, special incidental, consequential and other similar claims.

Software
Antex Electronics Corporation warrants that the physical diskettes and the physical documentation enclosed herein to be free of defects and workmanship for a period of 60 days from the date of purchase. In the event of a defect in material or workmanship during the warranty period, Antex Electronics Corporation, will replace the defective media or documentation when the defective product is returned to Antex Electronics Corporation by the owner.  The remedy for this breach of warranty is limited to replacement only and shall not cover any other damages, including but not limited to the loss of profit, special incidental, consequential and other similar claims.

Antex Electronics Corporation specifically disclaims all other warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to the defects of the products. With respect to the use of this product, in no event shall Antex Electronics Corporation be liable for any loss or profit or any commercial damage, including but not limited to special, incidental, consequential or other damages. Some states/countries do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

For Return Material Authorization (RMA) number, please call our Technical Support Dept. at 310-532-3092 x18.
Support
 

Return Material Authorization Policy

Returns:
All sales are considered final. A 7-day no-questions money-back grace period is offered from the date of customer receipt. After 7-days, a 20% restocking charge will be assessed for product returned for credit. After 30 days from date of invoice, no credit will be given for returned product. Certain allowances may be made for product upgrades.

Warranty:
Warranty period is 1 year from the date of purchase. The warranty covers parts and labor for defects in materials or workmanship. If within this year you have problems and our Technical Support Specialists were unable to solve them over the phone or via email, please contact our Customer Service Department for an RMA Number or further assistance.

Non-Warranty:
There is a Flat Rate Fee of $250.00 for all evaluations and/or repairs on our products. Please contact our Customer Service Department for a Return Material Authorization number. Should card (s) be Beyond Economical Repair; the customer shall be notified of upgrade options.

Freight:
Customers with warranty product are responsible for freight to Antex Electronics. Antex will be responsible for the return freight of warranty repaired product to the customer using Federal Express Saver or UPS Ground Services (Customer may choose between these 2 methods). If faster delivery service is required, additional freight charges become the customer’s responsibility.

RMA Turn-Around:
We have a 10-15 working day turn-around period from the date product is received by Antex. It is possible that certain repair parts may not be in stock or may be obsolete. In these instances, the repair period may be extended in order to obtain the necessary parts.

RMA Open:
The RMA Number is only valid for 30 day’s after the date of issuance. If product is not received within this time frame, the RMA Number will be voided and we will not accept the product in Antex Receiving.